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5 Reasons Why Your Tour & Rental Company Needs to Use Digital Waivers

If your tour, activity, or rental business still relies on paper waivers, then switching to digital is a must! Here are five reasons why:

Maintaining a pile of paper waivers can be exhausting and time-consuming for your team. A digital waiver platform makes sorting and organizing these documents much simpler.

1. Increased Security

Digital waivers are one of the best tools your tour, activity, or rental company can do to streamline operations.  Not only will it streamline the operation and save you time and money, but it also protects your business from potential liability claims.

Online waivers also eliminate the hassle of storing physical paper copies that may get damaged or misplaced. Instead, you can store your forms on a secure cloud server accessible at any time by anyone with access to it.

Another advantage of digital waiver software is its environmental friendliness. Paper waivers require unnecessary printing and stacking, as well as multiple employees filing paperwork into drawers or cabinets.

Additionally, it can take up space and be challenging to locate if you need a particular waiver at a later date. This is especially true if you have many people visiting your business.

Furthermore, digital waivers provide customers with more security by enabling them to review their copies of the document before signing it. This step ensures that documents are accurate and comprehensive.

From digital waivers, it’s possible to collect valuable customer data that can be used for marketing and demographic studies. Some systems even integrate with popular email marketing platforms, so participants receive promotional content based on their participation in tours and activities. This improves customer satisfaction and increases revenue; plus, it encourages repeat purchases.

2. Easy Access

No matter if they book a tour, rental, or other experience online or come through your front door, guests expect to be able to complete forms quickly and get all the necessary information quickly and easily. That’s exactly what digital waivers offer – speedy access to forms with all pertinent info!

Collecting waivers via paper-based systems can be tedious and time-consuming. You may need to open a filing cabinet or storage unit and search through piles of papers to locate an important document. The better digital waiver software offers a search field, so you can locate them immediately.    

Your team can also take advantage of digital waivers to collect marketing data. This helps enhance your efforts and turn existing customers into repeat buyers. Simply export the contact information from the waiver form into email marketing software such as MailChimp or Constant Contact to send personalized emails, promo codes, or other incentives that encourage sales and keep customers coming back for more.

Another advantage of digital waiver solutions is their organizational capabilities. This helps prevent confusion and saves you a substantial amount of time during the process.

3. Increased Convenience

Digital waivers simplify the process for your staff, saving them time and effort from having to manually generate, email, print, or return paper forms to guests. Instead of spending valuable front desk time generating forms manually, your staff can focus on welcoming new guests and ensuring their enjoyment of tours and activities.

Furthermore, online waivers make it simpler to search through your database and locate the specific forms you require when needed. This saves you valuable time and energy, resulting in greater productivity for your team members.

Electronic waivers are much simpler to store and organize than paper versions. This makes it easier to keep track of all completed waivers in one location, avoiding the risk of them getting lost, misplaced, or forgotten.

Finally, digital waivers are ideal for collecting data that can be utilized for marketing. They will give you a better insight into what your customers expect from their experiences and how best to reach them with pertinent messages.

You can use this data to enhance and expand your customer database, as well as run more effective marketing campaigns that will keep them coming back for more!

For instance, when guests book a kayak tour, it is essential to collect important information you require before they arrive at the location. This data can then be integrated into email marketing software and used to craft more tailored marketing campaigns.

4. Increased Revenue

When running a tour or rental company, your goal is to offer guests an unforgettable experience. Whether it’s something thrilling like zip line, whitewater rafting, or more relaxed at sea, making sure guests are satisfied with their visit is key for future repeat business.

To guarantee this outcome, your staff must ensure everyone signs the required liability waiver. However, this can be a time-consuming and laborious process.

Digital waivers simplify check-in and reduce wait times for attendees. Furthermore, they make it simpler to remind participants of your company’s COVID-19 precautions in case a health emergency arises.

Additionally, digital waivers enable you to collect more data about your customers and their preferences for booking activities with your company. This data can be utilized for re-marketing efforts like sending them an email or running retargeting ads on Facebook and Instagram.

By collecting all this valuable data, your company can develop more effective marketing strategies and enhance the customer experience. This could include giving them a gift on their birthday, sending them promotional emails, or creating an email list of those who have signed digital waivers.

Digital waivers are an excellent way to boost revenue for your business. Not only do they save time, money, and resources, but they can also improve guest satisfaction and lead to repeat business. Furthermore, digital waivers help avoid legal issues while keeping staff contented. There are many reasons why your tour or rental company should utilize digital waivers – these being just a few!

5. Increased Customer Satisfaction

Waivers are an integral component of any tour or rental business that involves physical activity. They protect you from liability by ensuring customers understand their potential risks before engaging in your activities.

Digital waivers are an excellent way to guarantee your customer’s satisfaction, and many offer additional features that can enhance the user experience. Here are some of the most common ways online waivers can increase customer delight:

Searchable Databases

Paper waivers can be incredibly challenging to locate when you need them. This makes for a frustrating experience for staff members who must manually sort through stacks of waivers to locate what they require.

Utilizing digital waiver software, however, you can create a searchable database that makes it simple for staff members to locate any waiver they require in seconds. Doing this makes your business more efficient and your customers happier!

Digital waiver software is not only searchable, but it can also save your customers time. This is because the database on which they reside automatically updates when a new waiver is signed or submitted, significantly reducing the amount of work that needs to be done by staff members. In turn, customers spend less waiting and more getting the most out of their experience with you.

Another way digital waiver software can increase customer satisfaction is by providing an expeditious check-in process. This makes it much simpler for guests to register and arrive at their event or appointment on time enabling your staff to monitor how many people are attending and how many more need to arrive.


If your tour, activity, or rental business still utilizes paper waivers, transitioning to digital is essential! As we covered, ditching paper waivers for online waver software gives you more security, convenience, and revenue. Digital waiver platforms enable your staff to effortlessly sort and organize these documents, thus saving time and energy spent on maintaining an abundance of paper waivers.


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